Privacy Policy

This Privacy Policy explains how BigzoPlay, published by MZ Studio Games, an independent software studio (“BigzoPlay,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you use the BigzoPlay mobile application and related services (collectively, the “Services”).

BigzoPlay allows users to participate in games and activities, earn virtual coins, and redeem eligible rewards such as gift cards. By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information you provide

Depending on the features you use, we may collect information you voluntarily provide, such as:

• account information, such as a username, email address, or other account identifier, if account registration is available;
• reward redemption information, such as an email address or other delivery/account information needed to provide a gift card or reward;
• customer support communications, including the content of your request and information you choose to attach;
• information you submit when participating in promotions, surveys, or other optional features.

1.2 Game, coin, and reward activity

We may collect and maintain records relating to your use of BigzoPlay, including:

• games, offers, or activities viewed, started, or completed;
• virtual coin balances, earning history, adjustments, and redemption history;
• reward eligibility and fulfillment status;
• timestamps, session information, and app interaction events;
• risk, fraud-prevention, abuse-prevention, or verification signals related to rewards and account activity.

1.3 Device, network, advertising, and technical information

We and our service providers may automatically collect certain technical information when you use the Services. Depending on your device, region, permissions, consent choices, and SDK configuration, this may include:

• device model, manufacturer, operating system, app version, language, and time zone;
• IP address and approximate country or region derived from IP address;
• mobile advertising identifiers, such as the Google Advertising ID (GAID), where available and permitted;
• app instance IDs, device identifiers, SDK-generated identifiers, and similar technical identifiers;
• network type, carrier information, crash logs, diagnostics, performance information, and error reports;
• ad impressions, clicks, rewarded-ad completion events, attribution data, and advertising performance data;
• analytics events such as app opens, sessions, feature usage, and engagement information.

We do not intend to collect precise GPS location unless a specific feature clearly requests it and you grant the relevant permission. Approximate location may be inferred from IP address or similar technical data.

2. How We Use Information

We may use information for the following purposes:

• Provide the Services: operate games and activities, maintain coin balances, process reward redemptions, and provide requested features.
• Advertising and monetization: display contextual or personalized ads where permitted, serve rewarded ads, measure ad performance, and calculate advertising revenue.
• Analytics and improvement: understand how users interact with BigzoPlay, measure retention and engagement, diagnose crashes, and improve features and performance.
• Attribution and measurement: understand app installs, advertising sources, campaigns, and conversions.
• Fraud and abuse prevention: detect invalid traffic, automated activity, duplicate accounts, manipulation of coin or reward systems, suspicious redemptions, and violations of our rules.
• Security: protect users, our systems, our partners, and the integrity of the Services.
• Customer support: respond to questions, investigate problems, and resolve reward or account issues.
• Legal compliance: comply with applicable laws, lawful requests, and enforceable legal obligations.

3. Advertising, Analytics, and Third-Party SDKs

BigzoPlay is supported in part by advertising. We integrate third-party advertising, mediation, analytics, measurement, and social SDKs. These providers may process certain device, advertising, network, app activity, and interaction data according to their own privacy policies and our configuration.

Information processed by these providers may include advertising identifiers, IP address, approximate location, device information, app events, ad impressions and clicks, session data, diagnostic data, attribution information, and other technical data. The exact information may vary by provider, device, region, consent status, and the SDK version in use.

Where required by applicable law, we will request consent before using information for personalized advertising, non-essential analytics, or similar tracking. You may also be able to limit or reset advertising identifiers through your Android device settings.

4. How We Share Information

We may share information in the following circumstances:

• Advertising, mediation, analytics, and measurement providers: with the providers described above to operate ads, analytics, attribution, measurement, diagnostics, and related functions.
• Reward fulfillment and service providers: with vendors that help us process or deliver gift cards, rewards, customer support, hosting, security, fraud prevention, or other operational services, where necessary.
• Legal and safety reasons: if reasonably necessary to comply with law, legal process, regulatory requests, protect rights or safety, investigate fraud or abuse, or enforce applicable agreements.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable law.
• With your direction or consent: when you ask us to share information or otherwise consent to the disclosure.

We do not sell personal information in exchange for money. However, under certain privacy laws, disclosures of identifiers or activity information to advertising partners for targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or targeted advertising. Where applicable, we will provide legally required choices or opt-out mechanisms.

5. Coins, Gift Cards, Fraud Prevention, and Reward Fulfillment

To operate our rewards program, we may process information about game or activity completion, coin earnings, balances, redemptions, device or account identifiers, and technical risk signals. We may use this information to verify eligibility, prevent duplicate or fraudulent redemptions, investigate suspicious activity, and maintain the integrity of the rewards system.

When you redeem a gift card or other reward, we may request information reasonably necessary to deliver that reward. We may share the minimum necessary information with a reward fulfillment provider where fulfillment is handled by a third party.

6. Legal Bases for Processing

Where laws such as the GDPR or similar regulations require a legal basis, we may rely on one or more of the following, depending on the activity:

• Performance of a contract: to provide requested Services, maintain coin balances, and process reward redemptions.
• Legitimate interests: to secure and improve the Services, prevent fraud and abuse, analyze performance, and operate our business, where those interests are not overridden by your rights.
• Consent: for personalized advertising, certain analytics, device access, or other processing when consent is legally required.
• Legal obligations: where processing is necessary to comply with applicable laws or lawful requests.

App Usage Data and Usage Access

Certain BigzoPlay tasks may require us to verify whether you have used an eligible game or app for a required amount of time. For these tasks, BigzoPlay may ask you to enable Android's Usage Data Access permission through your device settings.

If you grant Usage Data Access, BigzoPlay may access limited app usage information available through Android's usage statistics APIs, such as which eligible game or app was used, the duration of eligible usage, and timestamps or usage events necessary to measure task progress.

Usage data is processed locally on your device. BigzoPlay does not upload your complete device-wide app usage history or raw Android UsageStats records to our servers.

After local verification, we may transmit only limited task-verification results that are reasonably necessary to operate the rewards system, such as a task identifier, the identifier of the eligible game or app, verified usage duration, task progress or completion status, and relevant timestamps.

We use these limited verification results to measure task progress, determine whether task requirements have been satisfied, award the appropriate virtual coins or rewards, prevent fraud or manipulation, and investigate task-tracking or reward disputes.

BigzoPlay does not use Usage Data Access to read the contents of your messages, photos, contacts, passwords, documents, or files.

Usage Data Access is optional and must be enabled by you through Android system settings. You may disable it at any time. If Usage Data Access is not granted or is later disabled, certain play-time or app-usage-based tasks may be unavailable, may not track progress correctly, or may not be eligible for automatic reward verification.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining transaction and reward records, preventing fraud, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, or compliance obligations.

Retention periods may vary by data type. When information is no longer reasonably required, we will delete, de-identify, or anonymize it where appropriate, subject to applicable law and technical limitations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Rights

9.1 Advertising choices

Depending on your device and region, you may be able to control personalized advertising through in-app consent options, Android privacy settings, Google advertising settings, or privacy controls offered by our advertising partners.

9.2 Access, correction, deletion, and other rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, to object to or restrict certain processing, to withdraw consent, or to opt out of certain targeted advertising or sharing.

To submit a privacy request, contact us at mspyapp83@gmail.com. We may need to verify your identity before completing certain requests.

9.3 Account deletion

If BigzoPlay allows you to create an account, you may request deletion of your account and associated personal data through any account-deletion feature made available in the app or by contacting us at mspyapp83@gmail.com. If an external account deletion webpage is provided, it is available at mailto:mspyapp83@gmail.com .

Some information may be retained where required for legal compliance, fraud prevention, dispute resolution, security, accounting, or other permitted purposes.

10. Children’s Privacy

BigzoPlay is not directed to children under the age of 13, or any higher minimum age required by applicable law in the user’s jurisdiction. We do not knowingly collect personal information from children below the applicable minimum age.

If you believe that a child has provided personal information to us in violation of this section, please contact us at mspyapp83@gmail.com, and we will take appropriate steps consistent with applicable law.

11. International Data Transfers

We operate the Services through an independent software studio and use service providers that may operate in other countries or regions. As a result, information may be processed or stored outside the country where you live, including in jurisdictions whose data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices. When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions, privacy requests, or complaints regarding this Privacy Policy or our data practices, contact:

BigzoPlay
Developer: MZ Studio Games
Privacy Email: mspyapp83@gmail.com